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          Feen's Country Living, Inc. has 1 locations, listed below.

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            Business ProfileFeen's Country Living, Inc.

            Fireplace
            BBB accredited business

            Contact Information

            955 South St

            Fitchburg, MA 01420-7019

            Get Directions
            Visit Website
            Email this Business
            (978) 829-0099

            Business hours

            10:00 AM - 6:00 PM
            Business Hours
            12:00 PM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM

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            Customer Reviews

            5/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/5/1992

            Years in Business: 49

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            According to information provided by the company, they specialize in installing and servicing fireplace inserts, BBQ grills, burning wood stoves, gas stoves, outdoor kitchens, and pellet stoves. 

            Business Details

            Location of This Business
            955 South St, Fitchburg, MA 01420-7019
            Email this Business
            BBB File Opened:
            5/5/1992
            Years in Business:
            49
            Business Started:
            1/1/1975
            Business Incorporated:
            6/8/1978
            Accredited Since:
            5/5/1992
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            9
            Hours of Operation

            Primary

            M:
            12:00 PM - 6:00 PM
            T:
            10:00 AM - 6:00 PM
            W:
            10:00 AM - 6:00 PM
            Th:
            10:00 AM - 6:00 PM
            F:
            10:00 AM - 6:00 PM
            Sa:
            10:00 AM - 6:00 PM
            Business Management
            • Mr. Robert Feen, President
            Contact Information

            Principal

            • Mr. Robert Feen, President

            Customer Contact

            • Mr. Robert Feen, President
            • Mr. Tom Feen, Sales Manager
            • Ms. Wendy Feen
            Additional Contact Information

            Fax Numbers

            • (978) 829-0087
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/12/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a pellet stove from the company on Labor Day Weekend, they installed it and it did not work properly. The control panel was shorted out so they replaced it with the control panel on their floor model. The stove then stopped lighting due to an ignitor issue. We requested a replacement for the stove and they said NO its under warrantee. Tom the owner came to my home on 10/25 and looked at the stove got it to work and the next day it stopped. Tom advised my husband that it was loose screws that made the stove not work. We have invested over $5,000 in a pellet stove that doesn't work and they were suppose to order a part to fix it back on 10/25. Tom hasn't called us with an update and I called today and was told that he is out and they don't know if the piece was ordered? This is really poor customer service I want a new stove either the brand I got or another one and they will not respond. I would like help in getting a new stove that works properly. This could be a fire hazard and when I called the City of Fitchburg they said it was inspected for installation and they cant help me. If someone can help me I would appreciate it.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Kristina D

            06/16/2022

            We were very pleased with the friendly and professional service we received from Feen's. They were very accommodating in fitting us into their busy schedule and the technicians who came out to our house were equally friendly and knowledgeable. Their focus is certainly on their customers.

            Feen's Country Living, Inc. Response

            06/21/2022

            Thank you ********. We appreciate your review. Please feel free to contact you if you have any questions or issues.*******************

            Local BBB

            BBB Serving Central and Western MA and Northeastern CT

            More Info on Local BBB

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