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          That Car Place has 1 locations, listed below.

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            Business ProfileforThat Car Place

            Used Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            4/2/2000
            Years in Business:
            26
            Business Started:
            1/4/1997
            Business Incorporated:
            1/4/1997
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 8:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 8:00 PM
            F:
            9:00 AM - 7:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Business Management
            • Mr. Diya Rashmawi, General Manager/CEO
            • Kal Idriss, Sales Manager
            Contact Information

            Principal

            • Mr. Diya Rashmawi, General Manager/CEO

            Customer Contact

            • Mr. Diya Rashmawi, General Manager/CEO
            • Kal Idriss, Sales Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            20/04/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            My husband and I bought a car from That Car Place Inc. on March 22th 2022 and it got inspected March18th 2022. After receiving the car there was a shaking/ vibration, pulling to right going on, I called ***** **** explained what was happening, brought car in I believe the following week. I was told that new brakes, two rotors on front wheels done & wheel alignment. I picked up the car, I was still feeling the vibration still, called 2 days later brought the car back in April6th, got a wheel rotation done I was told. I have no paperwork showing what real work was done. Brought car home again, still felt some vibration going on. Got my husband to verify that there was still a problem with the car. I called ***** twice, left two messages with secretary , no return calls back. My husband called and explained what was happening with the car vibration, now it was on the right front side. We suggested we bring it to our mechanic and see what the problem was. My mechanic ******* **** found that right rear tire had a plug in sidewall which is a safety issue, and the left rear tire had a shifted belt, that is safety as well. Two different sets of tires on the vehicle. So we Finally got an answer to what was happening. I explained to ***** that we would like our mechanic to fix car as we have our vehicle at That Car Place mechanic and he didn't find the problem after twice bringing it there and now finding out safety issues were in play. I asked ***** if he could cover the cost since his mechanic couldn't resolve the issue and I was told that he would cover the cost of tires that his mechanic would find himself. I had mentioned that they That Car Place should be paying for this as the mechanic isn't doing his job correctly and safely. ***** then replied back to me on the phone saying he will etransfer me the money of the cost of what his mechanic finds for tires. My dispute is that That Car Place should be paying me in full what I just paid $406.72 for the tires.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Andy H

            05/04/2021

            **** ******** ************ sold a boat to me last month claimed the engine was sound and winterized. It was cracked and painted on the engine block to cover the damage. I now have to buy a new engine for $8000.00 this man is dishonest and a *****. BUYER BEWARE. *********************

            That Car Place Response

            08/04/2021

            Dear ****,

            We are very sympathetic about your negative experience.

            We as an automotive dealership do not have expert knowledge in regards to boats, as a result we had the boat discounted accordingly and listed as is. It had been explained further that the last time the boat was in the water was the summer of 2019 (prior to Covid). Prior to the sale you had a third party marine mechanic/ inspector of your choice come and perform an inspection prior to the sale. We were not aware of any defects or repairs required and nothing was indicated at that time. In regards to the engine repair; we are just now being made aware of. We have not received any documentation to support this claim. We value both our customers and reputation dearly.

            We are aware that on your way home you had an incident with the trailers wheel bearing. This is a very unfortunate and unforeseen circumstance but we sympathize greatly. As a result we would be happy to compensate you for that. We have requested documentation or receipts in order to compensate the correct amount and have yet to receive anything. We are still willing to offer you compensation for both the trailer repair and the rental as a full and final settlement to any/ all claims.

            Do not hesitate to reach out to us.

            Local BBB

            BBB Serving Western Ontario

            BBB Reports On

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