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          Talent Worldwide, Inc. has 1 locations, listed below.

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            Business ProfileforTalent Worldwide, Inc.

            Resume Services

            Current Alerts For This Business

            Pattern of Complaint:

            BBB files indicate a pattern of complaints concerning product quality and customer service for Top Resume. Consumers are telling BBB about their experiences after using this company's resume-writing services. Many complaints allege that they received unsatisfactory material provided by the company (resume, cover letter) which contain some or all of the following: grammatical/punctuation errors; insufficient job history/experience; inaccurate skill descriptions. These consumers also tell BBB about the difficulties they encounter when attempting to work with TopResume's customer service department to address their concerns or request a refund, and so they must turn to BBB for assistance.

            As of July 2022, consumers continue to complain to BBB about the common problems with the company's services, such as inadequate resume re-writes including misspellings, poor grammar, and inaccurate work history representations. Consumers describe the difficulties they experience in attempting to get timely responses from staff assigned to their projects and report persistent issues with refund requests from the company.

            At-a-glance

            Customer Reviews

            2.89/5stars

            Average of 72 Customer Reviews

            Customer Complaints

            164 complaints closed in last 3 years

            59 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            Resumes, Cover Letters, LinkedIn Updates, Interview Coaching, CVs, Resume Posting

            Business Details

            BBB File Opened:
            1/16/2015
            Years in Business:
            9
            Business Started:
            1/1/2015
            Business Incorporated:
            8/24/2015
            Type of Entity:
            Corporation
            Alternate Business Name
            • TopResume
            • TopInterview
            • TopCV
            • ResumeRabbit
            Business Management
            • Mr. Jonas Svensson, Executive Chairman
            • Mr. Byron Matthews, CEO
            Contact Information

            Principal

            • Mr. Jonas Svensson, Executive Chairman
            • Mr. Byron Matthews, CEO
            Additional Contact Information

            Industry Tip

            BBB Tip: Should you hire a professional resume writer?

            Customer Complaints

            164 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/20/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I am extremely dissatisfied with the service I received from Top Resume. Not only were there numerous misspelled words in my resume, but my name was also incorrect throughout the document. It was evident that the resume was written by an outsourced, non-English speaking writer who lacked the necessary skills to produce a quality product.When I brought these issues to Top Resume's attention, their only solution was to reassign my project to a "top writer" - something I had already paid for in the first place. In addition, they offered me a measly $50 coupon for a thank-you letter, which did not come close to making up for the poor quality of work I received.Furthermore, there is no way an HR professional would hire based on the quality of work completed by this agency. The lack of attention to detail and professionalism in my resume was alarming and reflects poorly on Top Resume's credibility as a resume writing service.Overall, my experience with Top Resume has been a complete disappointment. I expected a professional service that would help me advance in my career, but instead, I was left with a subpar resume and a lackluster resolution to the problems I encountered. I would not recommend Top Resume to anyone looking for quality resume writing services.
            Read More

            Customer Reviews

            72 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Meghan D

            03/12/2024

            I was laid off at the beginning of February from the IT Staffing industry where I was a Director of Sales for several different firms for 15 years. I can write the resumes of others, beautifully but am inept when it comes to my own. Since I was starting over, thought it would be beneficial to hire an "expert." Boy, was that ever a mistake. I sent the draft I had written along with explicit instructions such as please condense from 3 pages to 1-2. Please highlight in a two column format my skills and education - that *** help with length, etc. After a full 7 business days, I received a 6-page resume that was garbage with none of the instructions I requested and bullet points added that seemed to come out of thin air. Based on the times that I received communication I could tell almost immediately that the writer "******" was offshore (3AM ,12AM, etc.). Not only was the resume too long and the format was terrible, The actual accomplishments I provided were not used or used and expounded upon in an untruthful manner. I asked for a refund after the first draft which is unusable and all I was offered was to be paired with an onshore writer and they could have a 2nd draft to me within 2 business days. I expressed no confidence and all I want is my money back. They told me the request was denied and they would "take it to the committee" again and they will likely not issues a refund, if anything it would be partial. Now I get to wait another 48 hours to see. DO NOT USE THESE PEOPLE - I BEG OF YOU!! Now I get to wait again, no usable product, no job and no prospects because I was waiting to apply until I had what I anticipated to be a really show-stopping resume.

            Local BBB

            BBB Serving Metropolitan New York

            BBB Reports On

            BBB reports on known marketplace practices.

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