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          Find a Location

          DriveTime has 164 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileDriveTime

            Used Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            1720 W Rio Salado Pkwy

            Tempe, AZ 85281-6590

            Visit Website
            Email this Business
            (888) 418-1212

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            Customer Reviews

            4.22/5

            Average of 1,411 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            687 complaints closed in last 3 years

            233 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/9/2012

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers automotive sale services.

            Products & Services

            Automotive sales

            Business Details

            This is a multi-location business.

            Find a Location

            DriveTime has 164 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              1720 W Rio Salado Pkwy, Tempe, AZ 85281-6590
              Email this Business
              BBB File Opened:
              11/5/2002
              Years in Business:
              28
              Business Started:
              4/24/1996
              Business Incorporated:
              12/31/2009
              Accredited Since:
              7/9/2012
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • DriveTime Car Sales Company LLC
              Business Management
              • Ms. Jacelynn Smith, Customer Relations Specialist
              • Ms. Jessica Higham, Customer Relations Specialist
              • Ms. Jamie Fischer, Managing Director
              • Ms. Laura Reddon, Customer Relations Manager
              • Mr. Tyler Ray, Assistant Director
              • Ms. Eva Gonzales, Senior Customer Relations Specialist
              • Ms. Samantha Davis, Licensing Manager
              • Ms. Jodi Burson, Associate
              • Ms. Brandi Connolly, Senior Customer Relations Specialist
              • Ms. Melissa Stamidis, Customer Relations Manager
              • Ms. Amy Geery, Market Strategy Manager
              • Ms. Melissa Nissen, Customer Relations Specialist
              • Ms. Kasey Kaler, Communications Strategist
              • Mr. Torren Wilhelmsen, Customer Relations Specialist
              Contact Information

              Principal

              • Ms. Jacelynn Smith, Customer Relations Specialist
              • Ms. Jessica Higham, Customer Relations Specialist
              • Ms. Jamie Fischer, Managing Director
              • Ms. Laura Reddon, Customer Relations Manager
              • Mr. Tyler Ray, Assistant Director
              • Ms. Eva Gonzales, Senior Customer Relations Specialist
              • Ms. Samantha Davis, Licensing Manager
              • Ms. Jodi Burson, Associate
              • Ms. Brandi Connolly, Senior Customer Relations Specialist
              • Ms. Melissa Stamidis, Customer Relations Manager
              • Ms. Amy Geery, Market Strategy Manager
              • Ms. Melissa Nissen, Customer Relations Specialist
              • Ms. Kasey Kaler, Communications Strategist
              • Mr. Torren Wilhelmsen, Customer Relations Specialist

              Customer Contact

              • Ms. Laura Reddon, Customer Relations Manager
              • Ms. Eva Gonzales, Senior Customer Relations Specialist
              • Ms. Brandi Connolly, Senior Customer Relations Specialist
              • Ms. Melissa Stamidis, Customer Relations Manager
              • Ms. Melissa Nissen, Customer Relations Specialist
              • Ms. Kasey Kaler, Communications Strategist
              • Mr. Torren Wilhelmsen, Customer Relations Specialist
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a used car

              Customer Complaints

              687 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/25/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              On December 10th, 2022, my wife and I purchased a 2016 dodge Grand caravan from Drivetime *********. We thought we felt an issue in the transmission, we were told that Drivetime doesn't sell vehicles with major issues and that we had access to a 30 day warranty to fix any problems within those **************************************************************************************** fact need a new transmission. We got our vehicle back after 2 months of Drivetime sending the selected shop multiple transmissions that didn't program to our vehicle correctly. The 3rd transmission that is currently in the vehicle is having shifting problems, transmission lines are leaking and now our engine is misfiring. When we went to inspect the misfire we discovered that the intake manifold is cracked and rtv'd, meaning that this was a known issues before Drivetime sold us this vehicle. So now, once again, we are unable to drive our vehicle that we just purchased in December. We have been in contact with the specific Drivetime location who told us there is nothing they can do. We have been in contact with Drivetime corporate who was sympathetic but no help. We have been in contact with **** with Drivetime Customer Relations who helped us while our car was in the shop. We are expected to pay $21,000 for a vehicle that has been in the shop more than it has been in our possession and we were lied to by our salesman, *********************, who stated that their company doesn't sell vehicles with mechanical problems.
              Read More
              Read 686 More Complaints

              Customer Reviews

              1,411 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Hope M

              03/01/2024

              I appreciated my experience with *********** DriveTime because of my Salesperson,******.He was honest, offered options in my selection vehicles, and met me on my level of understanding and expertise. It was refreshing to be heard and not belittled by being underestimated, or treated as if I had no idea what was in my best interest.I have already recommended ****** to a friend.Thank you to all the staff for being kind and helpful.
              Read 1410 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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